Shipping Policy
This Shipping Policy explains shipping origins, processing times, delivery estimates, and other important information related to your order with WENOKER.
📦 Shipping Origin
Most products ship from our global fulfillment centers. The specific shipping origin and available shipping methods are clearly displayed on each product page at the time of purchase.
⏱ Order Processing Time
- Orders are processed within 1 business day after payment confirmation
- Warehouse operating hours: Monday–Friday, 9:00 AM – 5:00 PM
- Orders placed on weekends or holidays will be processed on the next business day
- A shipping confirmation email with tracking information will be sent once your order ships
🚛 Shipping Methods & Delivery Time
| Ship From | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| US | Express | 5–7 business days | $9.99 |
| Standard | 9–15 business days | Free* | |
| EUR | Express | 5–7 business days | $9.99 |
| Standard | 9–15 business days | Free* | |
| Global | Express | 5–7 business days | $9.99 |
| Standard | 9–15 business days | Free* |
* Select items qualify for free standard shipping.
💳 PayPal eCheck Orders
Orders paid via PayPal eCheck will be shipped only after the payment has cleared. The clearance process may take up to 7 business days. Please contact PayPal directly for details regarding eCheck clearance.
📍 Shipping Area
At this time, we ship to the 48 contiguous United States, European Union member states, the United Kingdom, and Canada. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or military addresses (AA, AE, and AP).
📦 Tracking Your Order
- You may check order details and tracking information in your account: https://www.wenoker.com/account
- Or track your shipment directly at: https://www.wenoker.com/pages/tracking
- You will also receive a shipping confirmation email once your order is dispatched
🏠 Delivery Method
Large fitness equipment is delivered via curbside delivery only. Delivery to upper floors or inside residences is not available.
📦 Multiple Packages
Orders may be shipped in multiple packages depending on item size, quantity, or warehouse location. You will be notified by email if your order ships in multiple parts.
⚠️ Shipping Delays & Responsibility Disclaimer
WENOKER is not responsible for shipping delays or delivery failures caused by:
- Delays in transportation to remote or hard-to-reach areas
- Incorrect or incomplete shipping address or contact information provided by the customer
- Customer refusal to accept delivery or changes to the address after shipment
- Force majeure events, including but not limited to severe weather, natural disasters, government actions, transportation disruptions, or public emergencies
- Customs inspections or transportation regulations affecting certain products
- Delivery restrictions during weekends, public holidays, or to locations inaccessible to couriers
🔁 Order Changes & Returns
If you need to change or cancel your order, please contact us at support@wenoker.com before shipment.
Once an order has shipped, changes or cancellations are no longer possible. Please refer to our Return & Refund Policy for return instructions.
